AUTDirect Computer Supplies

Definitions

1.1 In these conditions the following terms shall have the following meanings
‘Company’ Means AUT Direct Ltd
‘Customer’ Means any legal person or body corporate who’s order is accepted by the company
‘Contract’ Means any contract for the supply of goods or services by the company to the customer
‘Goods’ Means any goods forming the subject of this contract including parts and components of or materials incorporated in them
‘Services’ means any services forming the subject of the contract

Prices

2.1 The Prices for the Goods or Services are ex-works and exclude packing and carriage. Prices invoiced are calculated in respect of the quantity of Goods or Services actually delivered and hours of Services provided irrespective of the quantity in respect of which any quotation was issued.
2.2 The Company shall have the right to adjust its prices for any increase in the price of materials, parts, labour, and transport, quantities or any other costs of any kind arising for any reason after the date of the Contract.
2.3 Price clauses shall take effect on the date of service on the customer of notice of the change.

Payment

3.1 All parts remain property of A.U.T. Direct Ltd until paid for in full.
3.2 Payment accepted by credit card/debit card, cash, postal orders and cheques.
3.3 A code 10 authorisation will be issued where there is any doubt of the customer or card details.
3.4 Personal cheques must be backed up by a guarantee card.
3.5 Personal cheques must not exceed the amount on the guarantee card.
3.6 Company cheques must be backed up by proof of the company & the customer.

Claims Notification

4.1 Any claim that any Goods or Services have been delivered incorrect in quantity, or do not comply with their description must be notified by the Customer to the Company in 24 working hours of delivery
4.2 Any alleged defect shall be notified by the Customer to the Company in 5 working days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2 working days of the defect coming to the Customer's attention.
4.3 Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services.
4.4 The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall If so requested in writing by the Company promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.
4.5 The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions
4.6 The Company shall have no liability and will not accept claims for parts damaged due to the use of our Goods, whether or not our Goods are deemed faulty

Warranty

5.1 Warranty on new parts will be 12 months, unless otherwise stated.
5.2 Any manufacturers or On-site warranties must be used wherever possible.
5.3 Any items returned without proof of receipt will not be replaced.
5.4 Failed items returned within 30days of purchase can be replaced or refunded to full cost of product.
5.5 Failed items returned after 30days of purchase can be replaced or refunded at current market price of product.

Delivery

6.1 The goods are at your risk from the time of delivery
6.2 Delivery takes place ether:
 a) At Your premises (if Items are delivered)
 b) At Our Premises (If you have Purchased in our shop)
6.3 You must inspect the goods on Delivery. Items that have been damaged in transit must be reported to us within 24 working hours of delivery

Returns (RMA)

7.1 The Customer will pay return postage unless otherwise agreed.
7.2 The safe delivery of the returned item is the responsibility of the customer.
7.3 All items to be returned must have a valid RMA number, obtainable by fax or telephone.
7.4 The RMA number must be clearly printed on the outside packaging.
7.5 A covering note must be enclosed giving a comprehensive fault report.
7.6 All items must be complete, including cables, manuals, disks etc.
7.7 Physically damaged items shall not be replaced.

7.8 If a returned item is non-defective, a restocking fee of up to 25% can be issued.
7.9 A.U.T. Direct Ltd is not always obliged to give refunds, and do so at our own discretion.
7.10 If a returned item requires testing, adequate time must be given to carry this out.
7.11 Due to the amount of varied components available today AUT Direct Ltd cannot guarantee compatibility between all items sold.
Therefore items returned due to incompatibility may incur a handling charge.

Scope of Contract

Under no circumstances shall the Company have any liability of whatever kind for:
8.1 Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions
or advice of the Company or the manufacturer of any Goods or Services or neglect or from any instructions or materials provided by the Customer
8.2 Any Goods or Services which have been adjusted, modified or repaired except by the Company
8.3 The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company
8.4 Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company's catalogues, price lists, websites or
elsewhere since they are merely intended to represent a general idea of the Goods or Services and not to form part of the contract or to be treated as representations
8.5 Any technical information, recommendations, statements or advice furnished by the Company its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made.
8.6 Any variations in the quantities or dimension of any Goods or Services or changes of their specifications or substitution of any materials or components:
If the variation or substitution does not materially effect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified.

Products

9.1 Specifications of products are subject to change without notice.

Software

10.1 No opened software will be replaced or refunded.
10.2 All OEM software sold separately is sold on the basis that it is to be used with a new machine. If this is not the case OEM software must be bought in conjunction with a piece of Computer Hardware.

General

11.1 Goods are not sold on trial basis.
11.2 We do not warrant the suitability of goods for a particular purpose, and specifications must be checked with the manufacturer before ordering.
11.3 Goods offered subject to being unsold. In the event of nonavailability of goods, we reserve the right to rescind contract.

Customer Rights

12.1 The customer has the right to cancel an order within 7 days from which it was received providing it is un-opened and un-used.

Force Majeure

13.1 The Company shall not be liable for any act or omission arising which shall render performance of the contract impossible or shall in any way have the affect of frustrating the common cause where such where such act of omission is beyond the control of either the company of the customer was not reasonably foreseeable by them. Such acts of omissions shall have the affect of automatically terminating the contract

Law and Jurisdiction

14.1 These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales notwithstanding the effect of the law of the European Union. Where the Company and the Customer have contracted to perform in England and
Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Where the Customer is resident In the European Union or EFTA, the Company may at its absolute discretion nominate the
Court of the Customer's member state to be the Court of competent jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the Company shall possess the absolute discretion as to the competent court or jurisdiction.